KNOTD.
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Privacy Policy
Knotd Mumbai / Updated May 2026
We respect your data. Not because it sounds good, but because your trust is the backbone of this business. This Privacy Policy explains exactly what information we collect, why we collect it, and how it helps create a faster, smoother, and more reliable shopping experience.
01. Information We Collect
When you interact with our website, we may collect:
- Name – to personalize your experience and identify your orders
- Email Address – to communicate order updates, confirmations, and important account-related information
- Phone Number – for delivery coordination, urgent order updates, and customer support
- Shipping Address – to deliver your orders accurately
- Payment Information – securely processed through trusted payment gateways
- Device & Usage Data – such as IP address, browser type, and site activity to improve performance
02. Why We Collect Your Information
Every piece of data has a purpose. No excess, no nonsense.
To Process Orders
Your details allow us to confirm your purchase, ship products to the correct location, and keep you updated on delivery status.
To Create Your Account
Setting up an account gives you faster checkout, order history tracking, and better support. This turns a slow, repetitive process into a sharp, efficient one.
Communication Protocol
Email serves as your digital anchor for receipts and notifications. Phone numbers ensure delivery agents can reach you in real-time, avoiding delays and confusion.
03. How We Protect Your Data
We don’t play loose with your information. We utilize secure servers and encrypted systems. Access to your data is strictly restricted internally and financial data is handled only by trusted payment gateways.
04. Sharing of Information
We only share data where necessary: payment providers, delivery partners, and analytics tools. We do not sell your personal data. That line is not crossed.
05. Cookies
Cookies help the website function better by remembering your preferences and keeping items in your cart. You can control cookies through your browser settings.
06. Your Rights
You have control over your data. You can request access, ask for corrections, or request deletion of your information. Contact us to take action.
07. Updates to This Policy
This policy may evolve as the business grows. Any changes will be updated here with a revised date.
08. Contact Us
For any questions or concerns:
Email: knotd.mumbai@gmail.com
Final Note: We collect data to remove friction, not create it. Every detail you share sharpens speed, accuracy, and reliability.
Less chaos. More control.
Order History
Local Session Data
Refund Policy
Knotd Mumbai / Updated May 2026
At KNOTD, every bandana is carefully checked before shipping. We currently only offer refunds or replacements for products that arrive damaged or torn.
Eligible for Refund or Replacement
You may request a refund or replacement if:
- The bandana arrives torn
- The product is physically damaged upon delivery
- You received the wrong item
Not Eligible for Refund
We do not offer refunds or exchanges for:
- Change of mind
- Incorrect color expectations due to screen differences
- Minor stitching variations
- Normal wear and tear
- Styling preference issues
How to Request a Refund
To request a refund or replacement, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged product
- An unboxing video (recommended)
Send your request to:
Email: knotd.mumbai@gmail.com
Once approved, we will issue either:
- A replacement product, or
- A full refund to your original payment method
Important: KNOTD reserves the right to deny refund requests that do not meet the conditions above. By purchasing from KNOTD, you agree to this refund policy.
Quality Checked. Guaranteed.
F.A.Q
01. How long does delivery take?
Orders are usually delivered within 3–7 business days across India.
02. Do you ship all over India?
Yes. We ship pan-India.
03. Is Cash on Delivery (COD) available?
No, we don’t do cash on delivery payments at the moment, but we might in the near future.
04. What material are the bandanas made from?
Our bandanas are made using soft and breathable cotton cambric fabric, designed for comfort and everyday wear.
05. Can the bandanas be washed?
Yes. The bandanas can be machine washed; air drying is recommended for the best longevity.
06. Will the print fade over time?
No. The prints are made for regular wear and built to last with proper care.
07. Are the bandanas unisex?
Absolutely. Designed for anyone who wants to wear them.
08. Can the bandanas be styled in different ways?
Yes, wear them as headwear, neckwear, face covers, wrist wraps, or however you style them best.
09. Do you accept returns or exchanges?
Returns/exchanges are accepted only for damaged, defective, or incorrect products.
10. How can I contact your brand?
You can reach out through Instagram DMs or the contact details provided on our page/site.